Legal

Privacy Policy

Last updated: April 2026

Volo Webworks ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or contact us about our services.

We are a sole trader operating as Volo Webworks, based in Peterborough, England, United Kingdom. If you have any questions about this policy, please contact us at hello@volowebworks.co.uk.

1. What Data We Collect

When you submit our contact form, we collect the following personal data:

Your name
Your business name
Your email address
Any information you include in your project enquiry message

We do not collect sensitive personal data (such as financial information, health data, or government identifiers) through this website.

2. How We Use Your Data

We use the personal data you provide solely to:

Respond to your enquiry and provide information about our services
Communicate with you during the course of a project
Send you a quote or project agreement if requested

We will not use your data for unsolicited marketing, and we will not pass your data to third parties for their own marketing purposes.

3. Legal Basis for Processing

We process your personal data on the basis of legitimate interests — specifically, our interest in responding to enquiries from prospective clients. By submitting the contact form, you are providing your data voluntarily for this purpose.

4. Data Storage & Security

Enquiries submitted through our contact form are processed and stored securely via Netlify Forms. Netlify is a US-based service provider that is certified under standard contractual clauses for GDPR compliance. You can read Netlify's data protection information here.

We take reasonable technical precautions to protect your data, including using HTTPS encryption on this website.

5. How Long We Keep Your Data

We retain enquiry data for a maximum of 12 months from the date of submission. If an enquiry leads to a project, we will retain relevant communications for up to 6 years in line with standard UK business record-keeping requirements. After this period, data is securely deleted.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — you may request a copy of the data we hold about you
Right to rectification — you may ask us to correct inaccurate data
Right to erasure — you may ask us to delete your data in certain circumstances
Right to object — you may object to our processing of your data
Right to data portability — you may request your data in a portable format

To exercise any of these rights, please contact us at hello@volowebworks.co.uk. We will respond within 30 days.

7. Cookies

This website uses only essential cookies required for basic site functionality. We do not currently use analytics, advertising, or tracking cookies. For full details, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites (for example, client websites we have built). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

10. Complaints

If you believe we have handled your personal data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Website: ico.org.uk
Helpline: 0303 123 1113

For any questions about this policy, contact us at hello@volowebworks.co.uk.